Meeting your expectations and our trading terms
We are committed to providing you with services to achieving
the best possible outcome for your product.
The creative process is such that it is not always possible to produce a finished pattern the first time around. Unique and complex patterns may require minor alterations to the first pattern.
Requests for design alterations and or amendments to patterns that did not form part of initial pattern design brief will incur additional charges.
Additional charges to Quotes and Estimates
In the event that additional charge will be incurred during the design or production process we will advise you of these charges prior to further work commences.
Caryn Luxton Design recommend all clients sample new patterns prior to production.
We strongly recommend that samples be made locally if production is to take place off-shore.
Quote and Estimate Approval
We require your approval of our quote or estimate and that you accept our trading terms before work can proceed.
We ask that you please sign and return a copy of our quote or estimate as soon as possible, so that work can get underway.
It is preferable that you schedule an appointment with us to discuss your project and product designs. We are happy to arrange an on-line meeting with Interstate and International clients via Skype or FaceTime.
Businesses and Companies must provide a purchase order for the goods or services they are requesting. A purchase order must include: Purchase order number, A.B.N. and/or A.C.N, Business name, Trading name, Company name, Street address, Contact details including landline and mobile numbers.
Individuals Please sign and return a copy of our quote or estimate.
Our services are provided on the following terms and conditions:
Payment for goods and services is provided on a Cash on Delivery basis only.
Goods will not be released to a customer until full payment of the invoiced amount has been made.
We accept Electronic Funds Transfer (EFT) and Visa or MasterCard.
We CAN NOT accept payment by cheque.
We accept cash payments for small charges under $140.
- We accept MasterCard and Visa only. A service fee of 3% will apply to all card payments.
- Electronic Funds Transfer: BSB 112879 ACCOUNT 428757021
A transfer receipt of the total invoiced amount must be received by us before goods will be released to the customer.
For security we require credit card details before we commence work.
To verify the cards details a charge will be made to this card. The amount will usually be the design brief fee. No transaction fee will be charged.
All invoices must be paid within seven days. On completion of work the customer will be notified and invoices will be issued for the completed work. Payment of invoices must be made within seven days from the invoiced date.
If after seven days the invoice has not been paid, the total amount on the invoices outstanding will be charged to the credit card supplied as security, including an additional 3% transaction fee.
Invoice or charge disputes
In the event that a customer disputes an invoice charge the client must:
- Notify Caryn Luxton Design in writing within seven days from the invoiced date.
- Make payment of the non-disputed amount invoiced immediately.
- Provide Caryn Luxton Design with all supporting documentation, digital files and physical reference in support of the dispute within seven days from invoice date.
Caryn Luxton Design will attend to any disputed charges as a matter of urgency and within seven days from notification.
In the event that a disputed charge cannot be substantiated by the customer and or the customer does not provide any supporting facts in support of the disputed charge after seven days from notification the total amount on the invoices outstanding will be charged to the credit card supplied as security, including an additional 3% transaction fee.
Retention of title
All goods or services referred to in our invoices are sold on the basis that they shall be at the risk of the buyer in all respects from and after delivery. Property in the goods or services referred to in our invoices shall not pass to the buyer until all monies shown on those invoices has been paid in full. Property, the goods referred to in our invoices shall not pass to the buyer until all monies owed upon previous invoices for goods sold and delivered to the buyer by Designcats Pty. Limited trading as Caryn Luxton Design for such goods have been paid in full. The parties agree that payments by the buyer to Designcats Pty. Limited trading as Caryn Luxton Design shall be applied in payment of the earliest outstanding invoice issued by Designcats Pty. Limited trading as Caryn Luxton Design to the buyer. Designcats Pty. Limited trading as Caryn Luxton Design shall be entitled to recover the goods from the Customer’s premises or elsewhere within business hours without notice at any time until the goods have been paid for in full by the customer. All proceeds from the sale, by the member to a third party, of the Goods supplied under our invoices are deemed to be held in trust for Designcats Pty. Limited trading as Caryn Luxton Design and the member will be held accountable for such.